Please ensure that you supply us with the correct delivery details as per our terms and conditions. We aim to despatch you’re goods within 48 hours of the completed transaction. Your purchase should arrive within 3 to 7 days. If the item is out of stock or the delivery will be longer, we will keep you informed. If you require the item urgently please let us know as we will always endeavour to help although there may be an extra charge. We only despatch items during working hours Monday to Friday 9 am to 5pm therefore if you place an order after 12 pm Friday or during the weekend it will be despatched as soon as possible after 9am Monday.
Our shipping rates range from £1.95 to a maximum of £4.95 per order in the UK & Channel Islands. Therefore for multiple purchases you will pay a maximum of £4.95 for shipping.
If you would like to return any item that we have sent you, please email us as soon as possible within 14 days of receiving the delivery and we will advise you how to proceed. The cost of returning unwanted goods is at your expense, this does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Keeping House is not responsible for returned goods being lost or damaged in transit. All goods returned must be in a perfect and saleable condition with the original product packaging and instructions. If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they reach us. Ensure that the item being returned is well protected as we cannot refund items damaged due to unsuitable outer packaging.
We are confident that all products sold by us are of excellent quality. However if you receive any damaged or faulty goods, please let us know by email immediately or within 14 days and we will advise you how to return or exchange the item.